Q：How long does the battery last on a full charge?
A：It depends on the speed level. At lowest speed (01) without cooling, it lasts up to 7.16 hours. At highest speed (100) with cooling on, it lasts about 1.16 hours. See specifications table for full data.
Q：How long does it take to fully charge?
A：Approximately 2.75 hours using the Type-C charging port.
Q：Is the cooling plate really cold?
A：Yes. The semiconductor cooling plate provides instant ice-cold sensation upon contact. Double-tap the cooling button to activate or deactivate.
Q：Is the fan noisy at high speeds?
A：Noise ranges from 60dB at speed 01 to 75dB at speed 100 (measured 5mm from head). It remains quiet and comfortable for most indoor and outdoor environments.
Q：What is included in the package?
A：Each unit comes with a user manual and a Type-C USB charging cable.
Q：Is this product safe to use?
A：Absolutely. The THC11 uses a high-quality lithium battery with built-in protection against overcharge, over-discharge, short circuit, and overheating.
Q：Can I use the fan while it's charging?
A：Yes, the fan can be used during charging. However, we recommend using it on battery power for optimal portability.
Q：Can I customize the color for bulk orders?
A8： Yes. Color customization is available once the minimum order quantity (MOQ) is met. Custom colors can be specified using Pantone color codes. Please contact our sales team for MOQ details and color options.
